What a load of rubbish

If your waste is found fly tipped and traced back to you, you could be issued with a £200 fine or even prosecuted through the courts. Find out how to get rid of rubbish and unwanted items the right way with our handy video. Your waste, your responsibility.

Check your bin day

It's quick and easy to see when your bins will be emptied - click here and add your postcode

Bin collection problems

What to do if your bin hasn’t been collected, report a missed medical waste collection, missing bins or bags, and how to get help putting your bins out.

Missed collections

Your bin won’t be emptied if:

  • it isn’t at the kerbside before 7am on your collection day – the bin crew make a record of this, and will not be able to return to collect it before your next collection day

  • it contains something that shouldn’t be inside it – please see our advice on what goes in which bin, and remove any contaminating items so we can empty it on your next collection day

  • it’s too heavy to be lifted safely by the wagon – if your bin contains especially heavy items, for example rubble or compacted grass and soil, please do your best to remove it from the bin so that we can empty it on your next collection day


If any of the above apply, the bin crew will have made a record, and will not return before your next scheduled collection day. Please return your bin to your property until then.

If none of the above apply, we have missed your collection for another reason, such as a vehicle breakdown, blocked roads, or severe weather.

In these cases, we will try to come back before 5pm on the same day, or in the two following working days (our bin crew work Monday to Saturday).

Please follow our guidance on what to do next.

Please leave your bin out for two working days following your missed collection. If we don’t come back within this time, please return your bin to your property until your next collection day

What to put in your bins

Click the links below to find out what goes where...


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